Service for QNAP products
Safety After Warranty
The Safety After Warranty (SAW) service is an extended warranty option for QNAP devices, ensuring access to a functional replacement server for 30 days in case of device failure after the manufacturer’s standard warranty expires. This service covers both rack-mounted and tower-style QNAP servers.
What is Safety After Warranaty (SAW)?
How Does SAW Work?
- Reporting an Issue - Clients email the Storservice technical team with the issue details and include “SAW QNAP” in the subject line.
- Issue Verification - The technical team confirms the eligibility of the malfunctioning device for replacement.
- Replacement Server Delivery - A replacement device is delivered the next business day after approval.
- Remote Assistance - The client transfers hard drives from the faulty device to the replacement server with remote technical guidance.
- Returning the Equipment - The replacement server is returned after the 30-day loan period, using a prepaid shipping label provided by the service.
Benefits of SAW:
- Seamless Operations: Ensures minimal disruption with a replacement server provided promptly.
- Quick Turnaround: Replacement delivered the next business day for rapid recovery.
- Extended Coverage: Available for up to 60 months post-purchase, safeguarding devices long after standard warranties expire.
- Flexible Transition: The 30-day period allows sufficient time for purchasing, configuring, and migrating to a new server or repairing the existing one without undue pressure.
Who Should Use SAW?
SAW is tailored for businesses requiring reliable and uninterrupted IT infrastructure. It is ideal for those seeking secure and timely equipment replacement options after their original warranty has ended.
How to Initiate a SAW Request
- Submit a Report - Email support@storservice.com with a detailed issue description and “SAW QNAP” in the subject line.
- Verification Process - Await confirmation and approval from the technical team.
- Receive the Replacement - A replacement server will be dispatched the next business day.
- Install and Transition - Transfer data and continue operations with technical support guidance.
- Return the Equipment - Use the prepaid shipping label to send back the replacement server after the loan period ends.
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